Nedbank Home Insurance no help

Nedbank insurance: What a let down once again. In 2018 we had the same problem of them not handling our claiming, dragging it out over months with a leak and wet room, damaged cupboards and floors. This time it was our neighbour's leak. Now fixed, but our garage and laundry room is still a mess with cupboards that we had to throw out, still a hole in the wall, still damaged floors and paint coming off the wall. We logged the complaint on 15 June 2020. They sent out someone to look at it, we have sent in our own quotes as we do not want ten different people coming into our home at this uncertain time. Still...nothing. Every time my husband phones (which is a few times a week) he is told someone will get back to him. Nothing has been repaired. No quotes have been approved. No plans have been made from their side. What a disappointment for the second time. I really need to get a different company to insure with.