Nedbank Home Insurance *****ic incompetence

Well, another winner for Nedbank. Not. <br> <br> We put in a claim at the beginning of the month for a power surge. The assessor came out and agreed on the claim. That was two weeks ago. We were told that the claim would be settled. Immediately. We are still waiting for the payment. <br> <br> I tried to get hold of them yesterday at 4h35pm, and was told that they are only working until 4h30pm by the system. Now really, how pathetic that they close so early. <br> <br> So I phone again at 11h30am today (Wednesday) only to hear that they have TRAINING from 11h20 until 12h30 every Wednesday. That really ****ed me off... how stupid to have training during office hours and all of your staff at once. <br> <br> So now I phone at 4h20pm to speak to the guys to find out why they haven't paid, and they take so long trying to figure out what is going on that by the time they know who they want to refer me to (Thato) - that, well, Thato has gone home. This was at 4h31pm. I have had enough of their ****. I will never use their insurance services again. <br> <br> So, here I am, having a whinge. I thought their banking services were slack and sloppy, but the insurance division outdoes them easily. Le sigh. :-(<br> <br>