Nedbank Home Insurance looking for excuses not to honor claims

This is a 0- star rating. After a severe rain and wind storm in January 2021, 3 of our bedroom ceilings and 1 outside building ceiling started collapsing. We registered a claim with Nedbank Home Insurance. The first assessor came and did everything he was suppose to do and stated that he can't see any reason for the claim to be rejected. After 3 weeks Nedbank send him back and demanding more photo's and more reports. At this time I could pick up Nedbank is looking for excuses not to commit to the claim.

Another month passed with no correspondence from Nedbank. I engaged with the complains department and got some traction again. They send a new assessor (3 rd. time now) and he was on a mission, he was send to find a way not to honor this claim. He eventually said that our ceiling brandering spacing is not to specifications. It must be 40 cm apart and ours are 75 cm apart as the specification was at the time our house was build. We purchased this house 9 years ago and Nedbank has gladly taken our fees monthly.

I've asked them to investigate our house so that we are aware of any future excuses they may have so that it can be eliminated but this was declined. Our house was build to the specification when the house was build. If specifications are updated yearly, should we start retrofitting our houses to the current approved regulations?

No specification is the same as it was 35 years ago.

To date I haven't received any formal feedback from these useless employees at the Nedbank Home Insurance office. Not in 4 months! The bit of communication came from the complaints department. Even the letter stating why this claim was not approved has never reached me.