Nedbank Home insurance is the worst

I contacted Nedbank insurance on the 22 December 2020 for my geyser. The gave me me a claim number C***99. Later the same day a plumber came to look and said my geyser was still under warranty. The next day the geyser warranty guys came and said they need somebody to remove the roof. Nedbank appointed a builder to do the roof. 15 days later I still do not have hot water. Even if your bond is with Nedbank, do not let them insure your building. They are not up to the task. Their people on the phone will give you the run around for hours. Stay away from Nedbank!