Nedbank home insurance claims

Monday 15 April, I logged a claim with nedbank home insurance for damages to ceiling. Claim No C***, SBENZ CONSTRUCTION AND SERVICES, *** has been appointed to your claim. NedIC Claims.FSP no: 41104 Contractor arrived and then sent a report to nedbank. I made many calls and sent many emails, even to the complaint department. Uptil today 28 April.they have not responded tobany emails or approved the repair work.