Nedbank Home insurance appalling service

I am in shock at the appalling service I have received from Nedbank Home Insurance since lodging my claim on Friday 18th December 2021. I had received an alert from tracker that my smart geyser was leaking. There was a small leak at that stage through my ceiling and some water coming from the overflow pipe. FOGI was appointed to assign a plumber and they appointed 24 Fix. The 24 Fix plumber came through and advised that my geyser was burst and so other than stopping the leak they could not assist. They advised that they had isolated the water supply to the geyser to contain the leakage. The leak and damage to the ceiling was getting worse so I shut down my water supply to limit the damage. On Saturday 24 Fix advised that I would have to wait for Monday to get my geyser replaced. I was now frustrated and asked the guy why? He said their supplier does not open on weekends which was complete nonsense. Eventually he agreed to source a geyser. The water leak was getting worse and even closing the main water source was not helping. More damage to my carpet and ceiling. 24 Fix plumbers started fighting with FOGI and FOGI called me asking that I should take pictures of the vehicle that was bringing the geyser because they suspected that 24 Fix was subcontracting the job. More frustration!!! I of course refused and 24 Fix plumbers arrived the next day only to tell me they cannot remove the geyser as my solar panel was in the way. Then both 24 Fix and FOGI disappeared. I called Nedbank insurance on Monday morning. Please note for every call (at this point plus 20 of them) I have to narrate my whole story ....Nedbank appointed an electrician Ian Gibbons to remove the solar panels. He called me asking for details (apparently the job cards do not have detail of the claim), then he advised that he does not deal with solar panels. I called Nedbank back 3 times, more confusion, the job had been cancelled so he had to be reappointed again. He did not show up on Tuesday and Wednesday so I called Nedbank again today Thursday morning. Each time I speak to a different assistant and I have to narrate my story over and over again. Today at least I am dealing with Thando who has been very empathetic and helpful. They appointed another electrical company House and Haven who called me and asked for detail and again advised that they do not deal with solar panels. AGAIN I called Nedbank back and as I type I have been on hold for 30 minutes with Thando trying to assist me and apologizing that the electrician had been assigned the job card without detail....We are 6 days in ....