Nedbank Home Insurance

Nedbank Home Insurance the service we have been given is beyond despicable. A claim was lodged with your home loans department and to date we still waiting for a service provider (Digital assessing solutions) to come and do the work. The first service provider (Fogi) broke something whilst fixing and then advised that the insurance will pay for the broken item. To date there is no light in that room and the ceiling has not been fixed. When you call, one is sent from pillar to post. Is this how you treat your customers or we are just the exception?