SN
SHUMANI N

1 reviews | Active since Jan 2017

04 Jan 2017, 22:24

Nedbank home insurance

<p>I logged a claim with Nedbank home insurance on the 17th of December 2016 after my geyser went faulty. I cannot believe that I am still waiting for a replacement even today. Everytime I call them to follow up I get feedback that they are appointing a service provider.</p> <p>I am very frustrated with their service, I am being treated like I am not paying them. I don't think they take their customers serious. </p> <p>I am considering going moving to another household insurance since they are only interested in collecting the premiums and struggle to provide a service.</p> <p>I am now tired of calling their call centre, if is very useless.</p> <p> </p>

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Replies (1)
Nedbank
Nedbank's reply05 Jan 2017, 09:50
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team