Nedbank Home Insurance

I reported a leak on my ceiling, which Nedbank send a plumber to my house and replaced the geyser. The painful thing now is that they have completely ignored the damage that this leak caused to my ceiling, and when i call i cannot get any assistance.

I decided to ask my Banker for assistance, when she comes back with feedback from Nedbank she tells me Nedbank Insurance wants me to log a new claim which will require that i pay another access amount, why do i need to pay another access when i mentioned the ceiling damage when i submitted my claim?

Is this really what we pay for every month? To be exploited and ignored. How many times have i been calling Nedbank with no luck, the claim handler: Kaylene De Lange has never even called me once to find out if my claim is sorted and check if i was certified with the service i received.

I have very disappointed