NEDBANK HOME INSURANCE

Nedbank home insurance claim to be at your service 24/7 , i logged a call on Friday morning 23/04, for a burnt out DB Board, and after several calls following up, they sent an assesor out on friday afternoon at 2.30. When i followed up later on friday, i was told they could not process my claim, and have to wait till monday as they do not work on weekends. I called on monday morning and was told i will have feedback by monday lunch time, but nobody called. I called this afternoon (28/04) to follow up, only to be told they were still waiting for the report from their service providor and the matter would be escalated. it's been 6 days since my claim has been logged, and not a single follow up call received from Nedbank. Really shocking service. When i asked why was i not contacted, as i am the client, she said it's better for me to follow up rather than them contacting me, and i should call them tomorrow after midday to follow up again. Had i not made alternate short term arrangements, i would have had no electricity for the past 6 days. So much for Nedbank insurance claims of providing. This is not the first time i've had shocking service from them. i have been a loyal client since 1994, and have not missed a single payment. If they do read this, my claim number is C***