NEDBANK holds your money Hostage when it suits them.

Absolutely DISGUSTING service from Nedbank. At 16:00 27/04/2021 My card was declined at the store due to "cheque account enquiry". I was also not able to access my account at the ATM but my online banking an emails indicated no problems. When I contacted Nedbank at 17:00 I was informed that my account has been placed on hold due to an outstanding FICA update. (this was after being told there is no issue with my account and me insisting there is) NO communication was made to inform me that an update was required and that my account would be placed on hold if the update was not completed by a certain date. As a consequence, I cannot access MY money and various debit orders are not able to go through. A supposed manager by the name of Sifiso told me that he would have a senior representative call me to resolve the issue. As of 10:30, no one had called so I called the help line. Only to be told that they cannot assist me unless I go to a branch. I explained that I cannot get off work, nor can I afford to wait until the weekend to access my account. Considering I was not advised that an update was required of me prior to placing my account on hold, Nedbank is essentially holding my money hostage and I would appreciate their assistance in resolving the matter urgently. I was told a snr rep would call me shortly. 20 min later, a consultant from Springfield branch calls me to inform me, 2 days after my account has ALREADY been placed on hold, that I need to come to the branch to do a FICA update.

Bottom line, do not trust Nedbank. They will take YOUR money hostage.