Nedbank Hillcrest KZN

This refers specifically to the Hillcrest (KZN) branch. I have had FICA issue which I am hoping is finally sorted. Two branch visits in November and I was still stuck on square one. I lodged a complaint and things started moving but the "block" still lay in the Hillcrest branch's hands.

Backwards and forwards it has been since the 23rd of November. I went into the branch today to find out why the so called "ODD" documents hadn't been sent off as I was told the temporary unblocking of my account was exactly that "temporary" until Hillcrest fixed the problem.

Imagine having your account frozen 4x!!!! I asked to speak to the manager and was told by the front lady that I could speak to the supervisor who would relay the issue. I settled for that. I was given a priority ticket. 30 mins later I was called to teller 14. Every other person behind me in the queue went ahead and I waited!!! I must add that the consultants 7 - 9 had no one. I heard one of the consultants ask the lady at the front door to give her two tickets - clearly, those were two tickets to block her time so she could do her work, as for the other consultants I don't know - they were clearly too busy to help.

When I got to Teller 14 I mentioned that 30 minutes clearly doesn't equate to a priority ticket (I am no more special than anyone else but hell when one's account has been blocked 4 x I consider myself a priority!! How do you buy groceries, put petrol in your car, God forbid need money in an emergency ...? ) she asked what the problem was, I gave a brief run down and asked if she was the supervisor. She said no and when I asked to speak to the supervisor - she called whoever "she" was and the supervisor said, "I'm busy with I.T!". This is not acceptable, damn rude, and how dare said person disregard the client!!

The service you offer at your Hillcrest branch needs to be taken to a new level. "Making things happen" clearly doesn't happen in Hillcrest.