Nedbank - Heat Pump Geyser fail

❌ Poor Claims Handling and Unfair Rejection – Nedbank Insurance

I am extremely dissatisfied with the service received from Nedbank Insurance regarding my geyser/heat pump claim (logged November 2025).

Nedbank appointed three different service providers, none of whom resolved the issue. The situation was made worse by poor workmanship from a previous repair dating back to January 2025, where the temperature/heat sensor was not properly attached to the geyser. This was later identified during the claim process and had to be secured during a subsequent visit, highlighting the poor quality of prior work. 1

Despite this history, Nedbank rejected the claim and shifted responsibility to a so‑called “run-dry condition,” blaming municipal water restrictors and advising that I must take the matter up with the municipality myself. As the insured, it is unacceptable that I’m expected to fight third parties to get insured equipment repaired.

After months of delays and failed repairs, Nedbank now requires me to pay for an independent professional report before they will reconsider the claim even though their own service providers attended multiple times.

This reflects poor claims management, poor contractor oversight, and a lack of accountability. I am still without a proper repair and have lost confidence in Nedbank Insurance’s ability to handle claims fairly.

Desired outcome: Full repair of the geyser/heat pump by a qualified professional without further delays or shifting of responsibility.