Nedbank Head Office process shockingly slow

Opened a Nedbank account in November 2019. Fica documents given at time of opening account. On 24 January 2020 furnished ID for further Fica requirement at Woodmead branch in order to use Nedbank online banking and Nedbanks App. Its 5 days later with several calls to their call center and 2 visits to their branch, nothing activated as yet (second visit 28 January 2020, currently waiting 2.5 hrs because I was told it will take 1 hr to activate). Was initially told that this would take just 24hrs. This is my first experience using Nedbank. Shocking! Two stars because staff are helpful, but head office not resolving I would give no stars.