NEDBANK HEAD OFFICE A JOKE , BUT NEDBANK WOODMEAD ARE STARS

after a week of being sent from corner to post by the Nedbank head office , for one they couldn't tell me why a mandate was going to to nedbank to be approved after a week trying to think what the problem was my wife saw what could be the problem ( not head office as they were clueless . I went to Nedbank Woodmead branch where a gentlemen by the name of Kutloan and the Branch Manger sorry don't remember her name gave the best service a person could ask for. On a Friday afternoon 10 mins from closing time they went an extra mile to help me to capture the correct details and submit it to head office . Not just on Friday but everyday for a week Kutloano phoned me to keep me up to date on the progress of head office . The sad part was something that should of take a day for head off to action they advised it would take 7 days which cause it was an urgent matter Kutloano pushed to get it resolved sooner. what even more sad was that when I complained on facebook about the lack of service from head office I get a call from the branch manager at woodmead to say sorry for the complaint and they are trying their best to resolve it . At this point I got more upset as the problem was with head office and not the branch . So ot make it very Clear NEADBANK HEAD OFFICE your branch in woodmead the manager and Kutloano did an amazing Job , don't kick them down when Head office couldn't 1. tell me what the problem was in the first place and I had to figure it out on my own 2. when head office has a stupid turn around time of 7 days to fix a simple problem, but it took mins for Kutloano to fix with his manager . Shame on you Nedbank Head office and well done Woodmead team for the great service .