NEDBANK HAVE NO HEART

Good day Nedbank Cant believe that we are starting our relationship like this on such a dissapointing level. I took out my home loan with you as Nedbank accommodated me with a good rate on a 100% bond approval, gave me even a better rate if I moved my bank account as well and switch my salary. Did all the paperwork, lawyers, debi check etc. Property registered in my name about the 20th Aug wondering if my installment will be deducted at the end of Aug and maybe just maybe i will hear from Nedbank to confirm the details of my home loan as i noticed on the app the loan amount stays on zero "nil outstanding" ok Nedbank must still be busy and probably waiting on the deed of sale to proceed further with my homeloan account which i left until September, came and gone no deduction i then turned to google to find out when does a bond 1st instalment get deducted to my surprise it gets deducted a month after registration! WOW nobody told me that i am a first time home owner I immediately got in contact with Nedbank was on a Saturday unfortunately and i could only send an email, wont the consultant ask for me contact details? I'm thinking what the FUDGE Nedbank has been contacting me several times on the new cheque account i opening explaining benefits but the home loan consultant asking me for my cell number? i refused to reply because i am so disappointed and revolted at the service i am getting as a first time home owner. Not once did i get an indication, letter or phone call to confirm my home loan details and when my first installment is due i had to find out by GOOGLE when a first bond payment is due. NEDBANK DOES NOT CARE ABOUT THEIR CUSTOMERS. I should have just stayed with my bank. This is certainly not TCF and because of your failed service my NEW HOME LOAN account is in arrears! i expect my installment to go off at the end of the month nothing more! and nothing less! NEDBANK must write off that amount that they wanting to ***** from me without me knowing in September. Consultant calls me today why only because i contacted them first PATHETIC - please escalate this to higher authority even you CFO or CEO to write off this amount and let me enjoy and pay my first bond installment 27th OCT and why are there no details of my Home loan on my APP??? it says zero balance my account ***