NEDBANK HATFEILD DOES NOT CARE ABOUT THEIR CLIENTS

I OPENED A BUSINESS ACCOUNT AT NEDBANK HATFIELD LAST WEEK. I WAS TOLD THAT I WOULD GET SMS NOTIFICATIONS AND THAT I WOULD BE ABLE TO DO ONLINE BANKING. WELL I HAVE NOT RECIVED ANY SMS NOTIFICATION NOR CAN I USE MY ONLINE BANKING. YESTERDAY I CALLED NEBANK HATFIELD BRANCH AND I WAS PROMISED THAT SOMEONE WOULD CALL ME BACK. AFTER 5 HOURS LATER, NO ONE CALLED ME BACK FROM NEDBANK HATFEILD. I THEN CALLED THE BRANCH AGAIN, AND ASKED TO TALK TO THE BRANCH MANAGER. I EXPLAINED TO HIM WHAT WAS MY PROBLEM, AND I ALSO TOLD HIM I COULD NOT PAY MY SUPPLIERS BECAUSE I DONT HAVE ONLINE BANKING. AND IF I CAN NOT PAY MY SUPPLIERS I WILL NOT HAVE STOCK TO TRADE THE WEEKEND. I EXPLAINDED THIS TO THE BRANCH MANAGER LOUD AND CLEARLY. THE BRANCH MANAGER TOOK MY CONTACT DETAILS AND MY BUSINESS ACCOUNT NAME AND TOLD ME HE WOULD CALL ME BACK. WELL HE NEVER CALLED ME BACK AS HE TOLD ME HE WOULD, I THEN CALLED THE BRANCH LATER AGAIN, AT 4-15, BUT NO ONE PICKED UP THE PHONE.

SO WHY DID THE BRANCH MANAGER , AFTER HEARING THE SERIOUSNESS OF MY PROBLEM, AND KNOWING I WILL NOT BE ABLE TO TRADE FOR THE WEEKEND, NOT CALL ME BACK AS HE TOLD ME HE WOULD?

HOW CAN A BRANCH MANAGER LIE TO HIS CUSTOMERS, ESPECIALLY A BUSINESS CLIENT? AND ON TOP OF THAT, IM A NEW CUSTOMER WHO ONLY OPENED MY ACCOUNT 7 DAYS AGO?????????? YES, I AM A SMALL BUSINESS, BUT THAT DOES NOT GIVE THE BRANCH MANAGER THE RIGHT TO TREAT ME LIKE DIRT......

I HAVE BEEN DOING BUSINESS WITH ABSA AND CAPITEC FOR OVER 20 YEARS AND 10 YEARS, AND I HAVE NEVER BEEN TREATED LIKE THIS BEFORE.

I STILL DONT KNOW WHY I OPENED A BUSINESS ACCOUNT AT NEDBANK. IT WAS ONE OF THE BIGGEST MISTAKES IN MY LIFE WHICH AFTER ONLY 7 DAYS I HAVE REGRETTED SO MUCH...........

TODAY, I DONT NEED THE BRANCH MANAGER TO CALL ME TO SOLVE MY PROBLEM, BECAUSE IF HE **** TO ME YESTERDAY, HE CAN EASLY LIE TO ME AGAIN.

I DO NOT, AND WILL NEVER TRUST NEDBANK HATFEILD BRANCH AGAIN