Nedbank has zero customer service or accountability.

First of all I just want to say that it looks like Nedbank is in a position where they don't mind loosing clients. Not only was it the double deduction system error where they didn't even have the decency to notify their client off. Now they deducted 62000 off our company bank account and they can't even tell us where it went. We now need to wait 24 hours for it to clear so they can tell us if it was a debit order or card payment. Then we need to wait up to 10 days for them to investigate if it was a card payment. This whole thing is laughable. Firs off all if you fu@K up admit as such and fix it. Don't put it on your customers while you just through your hands in the air and conveniently tell us there is nothing you can do. Pathetic to say the least. If this matter is not resolved with immediate effect we will be moving all our business accounts to Standard Bank. Is this what Nedbank does now? Make money disappear and takes no accountability for flaws in their system?