Nedbank has useless consultants who have no customer care courtesy at all. I want my money please

I have money that was transferred into my closed Nedbank Savvy plus account by SARS on 22nd July 2023. I called Nedbank and was told to go to the nearest branch. The Tzaneen Crossing branch did not even ask for my ID number instead I was told that the money is in the branch suspense account and that I need to go to the branch where I opened the account. That branch is in Sandton and I have since relocated to Tzaneen. I am more than 5 hours away from Sandton. I called NEDBANK to explain this again yesterday but no one is willing to help. Can someone have the courtesy to call the branch in Sandton to check the so called suspense account and transfer my money into my Nedbank Mi Goals Plus account please. It is ridiculous that I would need to spend plus/minus R3000 on a return trip from Tzaneen to Sandton for something you can easily do if you are willing to help a customer. Please this is ridiculous.