Nedbank has no regard for customer service

<p>It all Started when i opened up my business account and app**** for the Pocket Pause. i payed in full for the device and was told it would take 10 days to arrive, 2 months later still no device. The lady i dealt with was Gloria Swartz at Nothmead Square Benoni, i sent countless emails and made countless phone calls but my voice was not heard. She did not return any of my calls or reply to my emails. I eventually had to take time off from work to go and close my account and get my refund, only than was i told the pocket pause was ready. i was fed up of waiting and wanted my refund. I was than told the refund was to be in my account within 5 working days, again i waited only receive half of the money that i paid in full. It has been a month later and she still hasnt gotten back to me with a solution and my money. I demand my full refund and my account to be closed. Nedbank has given me such an unplesant taste in my mouth that i would never do business with them again, the Nedbank staff needs to be trained in customer care, morals and ethics. There are many unemployed people out there that would be more than happy to do the job that they cant.</p>