Nedbank has no clue what customer service means

i app**** for a voyager credit card ... Two weeks and complaints later, they phone me for my marriage certificate today. Can you believe this - I have been married since 2008 and and my surname changed at home affairs. My application was declined initially because they could not figure out what my current surname is - really? I did provide my ID book as well as payslip and guess what - even my Payslip has my current surname on, but this is too difficult for Nedbank to understand. Every time I get through to a manager, they will get back to me, very apologetic, but this is how far it goes. The lady at the call centre put the phone down in my ear. <br> <br> Is it that difficult for Nedbank to treat potential customers fairly?<br> <br>