Nedbank has no clue!

I can't believe that such poor service can be received by a client.<br> I requested information on implementing debit orders, my personal banker firstly says I must implement stop orders and that it's my client's responsibilities. I again request info on debit orders. Thembi says she will find out and get back to me. She does not phone me back, I phone her the next day, she says she has logged a call with the head office. I ask her when she will call me she confirms the same day. I don't receive a call for two days.<br> <br> I then phoned to close the account and didn't ask why, she didn't get back to me about the debit order info, she merely said she has to book an appointment. I went into the branch, closed the account and that was that. I did not get the opportunity to explain why I was closing the account. This clearly shows that Nedbank don't give a hoot about account closures and there causes. I then asked T<br> <br> Now this was not the first issue. Before Thembi was given my account, is was taken away from Rose because she could not help me with my queries, she kept interrupting me, didn't listen to my queries, complained that the call centre was going get the commission and not her