Nedbank has Lost the Respect of Business and Customers due to Money App

Nedank has really been a great experience in many of their business departments and has really look after myself and my company.

However I have mentioned for 2 years now that the Money App online would cause massive havoc to their bank as it was pushed onto customers with no choice whatsoever.

In customer's experience including my own, there was nothing wrong with the previous app and we all love how it worked even if it wasn't as "pretty" as some of the pretty useless apps released by other banks.

I believe the biggest mistake was taking the lazy approach and not caring about the customer at all from HQ perspective which has ruined many relationships at present just due to making the money app extremely difficult to register as a user especially when you have a business with multiple business accounts.

The poor branch staff have no idea on how to get around this issue and it seems Nedbank since 2018 had no intention to do a customer and data migration project which would have seamlessly helped many customers to simply switch over like we've experience in the past with other banking apps.

I knew Nedbank to be one of the better business banks, but the recent app proves that Nedbank has no intention of considering the reputational risk or customer experience at all and has had a project team dedicated only to delivering a flashy app that does not serve the customer's need but instead serving to make someone else look good at HQ.

Let's be honest this app could not have launched without sign off or approval and it was done with complete disregard for the customer's wellbeing or experience while only taking into account a couple of yes men who loved the app and gave it early positive reviews.

I personally have been stuck for 5 days now without being able to access my business accounts to make payments and I place the blame squarely on the shoulders of those at HQ who do not for one second really care about the retail or business customer experience... plainly shame on you and the team who couldn't make the effort or allocate the budget to do a decent Customer and Data migration. You are destroying the hard work of the many other departments who have actually done so much for the customer hands on.

Whoever commissioned this app without verifying the risks is also to blame and this further highlights that the people and the teams involved are completely cut off from consequences, customers and customer experience.

These teams care nothing for the bank or its customers and should be held accountable for actually ruining the banks customer experience and for the loss of a major amount of customers.

These are extremely difficult times with many people and businesses suffering and you guys have the Gaul to make life even worse for these poor people and businesses... I'll say it again "Shame on you!".

This is not how customers should be treated, this is not the Nedbank I knew. This presents an attitude of dictating to the customer and treating customers like they are below you, instead of uplifting them to make them feel enabled and empowered.

I truly hope this gets investigated by Risk teams, Audit Teams and a Regulatory team to hold the people and teams accountable for hurting loyal customers and businesses in this manner.

Not one single branch member could assist in an efficient manner due to not knowing how to solve this matter and that is an extremely poor reflection on the head office personnel.

Kind regards