Nedbank has locked my profile so I can't even mange my account

Nedbank has locked my profile, even though 2 payments were made into my account this week. I am in the process of paying off my overdraft so I can close my account. Apparently Nedbank thinks it is possible for people to magically come by money in the middle of the month to pay in money to their account. They have no email address to deal with an issue. One has to call. The "Talk to me" link on their website is just for show. I was kept on hold for 40 minutes this week, as well as transferred to 3 different departments with no help. They've become worse than Telkom. It's no wonder people are moving elsewhere, me included, after 20 years of banking with them.