Nedbank has failed me dismally after 8 years of being a loyal client

Nedbank has failed me after being a loyal client for 8 years. I app**** for a credit card using the app on the 06/03/2024 and I completed the application but I never received any confirmation that my application was approved or successful and I decided to go to the branch to do the application and it was successful or approved. I was then informed that I have two profiles, apparently the application I did was processed under the old profile that I'm not even aware of and my account was debited twice already for the credit card I wasn't even aware of. So, after phoning the call centre I was instructed to pay R357.12 in order to close the credit card under the old profile and bear in mind I wasn't aware of this. After waiting for such a long period of time for the credit card I'm still being inconvenienced by this bank and I've just paid the costs for initiation fees and charges and I also incurred another costs for initiation fee for the credit card that I app**** for at the branch on the 27/05/2024. There's just a lot going on and I couldn't get any help at the branch. Now I must still phone the call centre in order to close the credit card under the old profile and still go to the branch in order to the this profile.