Nedbank has failed me

I was a victim in a ***** ******* at a Nedbank ATM in Edendale Mall PMB, when I inserted my card and the ATM didn't respond and black male figure requested to help me, but by him doing so it allowed him excess to my card where it was manipulated **********ly which in turn allowed him to withdraw an amount of R5000 at that specific ATM after I had left. I closed my account after two transactions due to the transactions taking place one minute after the other. When i tried disputing my transaction these reasons were given:<br> <br> a. PIN is required to make the withdrawal/purchases. At the time of the ATM withdrawal/purchases this PIN was not known to anyone in Nedbank...etc<br> <br> This is a strategy in which the bank used to show sympathy to African women living in a township. I feel like the bank that I have been banking with almost my entire life has failed me. The footage showing the ***** case should have been considered and what worries me is that how many customers will suffer from these cases and Nedbank has done nothing to secure the customer interests when this ATM. My son is considering closing his account due the bank making his card limit R0 why do you have a card if you cant use it?