Nedbank has exceptionaly poor client skills and competance!

We have moved to Ireland to assist with our young grandson for a few months, we have changed our telephone number to an Irish one. We did not think this would be a problem as we continued to pay our bills in SA, but as soon as we needed to transfer money from our investment account to our main account or create a a beneficiary we came unstuck. Unfortunately we have mislaid our original SIM cards. Around FOUR weeks ago we contacted Nedbank, they sent us various forms to be filled and signed, instructions stated this had to be notarised and a Police station was mentioned in the documentation as well as other options. We went to the police and had all of the documentation attested by a Police officer at the main Garda (Police) station in Cork city. We sent this to Nedbank, a week later they advised this was not sufficient so we had to make an appointment to see a Notary in Cork, R 3 000.00 later we had this all done again and once again this was sent to Nedbank, BY THE NOTARY a week or more ago! Despite multiple emails for an update we have not had Nedbank respond. We also have a Capitec account, this was sorted out in less than a week!