Nedbank has cost their client R538,49!!!!

<p>I contacted Nedbank with regard to an increase in my overdraft or a personal loan. I was advised that Nedbank was happy to grant me a consolidation loan and pay off a loan with another financial institution. This was done on 18th December 2018 but as Nedbank did not obtain a formal settlement figure or advise me that I should contact the other institution regarding the settling of the other loan by them, I incurred additional charges of R538,49. When I complained, Maybe&nbsp;**** said that the loan documents I signed say it is my responsibility to discuss this with the other institution. I was not told to read the documents that I signed. At no time did Nedbank advise me of any responsibility to do this, and they were fully aware that I left the matter in their hands. I was in regular contact with them telephonically and via email, and not once, even when I queried the deduction of additional payments after the loan was paid off did they advise me that I should have contacted the other institution. Effectively MY BANK HAS COST ME R538,49 and I want them to refund me. Why should I be out of pocket because they did not advise me properly? I am FURIOUS. I have been a long standing customer of Nedbank and expect better service from them.</p>