Nedbank happy to throw away customers? Questionable tactics?

Shockingly bad customer service from Nedbank to a long standing customer. I was locked out of my internet banking until I clicked to accept terms and conditions on a new service that I neither requested nor wanted. Call centre was unable to help and I eventually had to accept as I was being forced into it. I lodged a complaint on 11 April which was rep**** to on 13 April by Geoffrey Hirst. To say it was lacking is an understatement. He basically confirmed it is Nedbank policy to force acceptance in this manner and did not comment on any of my other questions/observations. A threat to look for another bank was obviously of no concern to him/them. I rep**** the same day that I was not happy with the reply and requested further feedback. Today is the 29th April so after 16 days of not hearing from them I assume they are happy to just lose customers willy nilly. Any banks out there offering better customer relationships?