Nedbank had ********ly taken out an insurance policy on my existing home / bond

<p>I had recently bought a home with a bond approval from Nedbank in July 2015. As part of procedure I had the option of choosing insurance with Nedbank or my choice of Insurer. I had chosen my Insurance company of which I had been with for some time. Nedbank was informed and aware of the agreement and all relvant documentation was confirmed and signed with the bond attorney's office of the which the person was Thelma Sibiya. We had recently discovered that Nedbank had ********ly and without our permission taken out a home loan policy even though we were already insured with our insurer. This is a huge concern as had we not picked this up , we would have been duel insured without our knowledge as Nedbank has a poor system in place and did not pick this up. I had then made several calls to the contact centre and sent through the relevant documents. I received a response from Aysha Dasthagiry requesting a canellation letter as I had switched over from A&F insurance to Momentum in July 2016. I had then provided the necessary. Until now I have not been contacted by a manger to apologise for the inconvenience caused by Nedbank. By this I mean, that rightfully those funds should have been paid out with interest as I could have earned interest had I invested it. The fact that Had we not picked up the issue, Nedbank would never have bothered. How many other clients are possibly being de*****ed by Nedbank and may be unaware of it. My matter was handled in an unprofessional manner and is completetly unaccepatbale for the logo that Nedbank holds and considering that they are a major financial institution. This is a huge concern.</p> <p> </p> <p>I would like a soonest response</p> <p> </p> <p>Regards</p> <p>Ms Moodley</p>