Nedbank Group Risk Dept the biggest *****!

I had a traumatic incident take place in September where my phone was ****** and within an hour of it being taken, all available funds were withdrawn from my account. Being a long standing Nedbank client who has policies, investment accounts and motor finance with Nedbank, I was sure that this would be resolved timeously. Upon reporting the incident, the first point of contact had very little time for me and hardly had time to record the details of my incident and as I am told now, she didn't even tell me what it was I had to do. I was told that I would be contacted within a week and four weeks later, no one had contacted me and NOTHING had moved on my case. Only then to be told that my case was with the wrong department. Long story short, we are 10 weeks down the line from the incident and I still have had no one from Nedbank contact me. I am the only one who has taken the time and AIRTIME to contact Nedbank. I have had 3 people tell me they will make a plan to expedite my case, which is obviously them selling me pipe dreams. How does it take 10 weeks to resolve a case with such a small amount? How am I to trust Nedbank with my complete banking needs in that case! I am LIVID and would appreciate someone contacting to me resolve this ASAP!