Nedbank Greenbacks ***** - 3 months no accountability

I am being ****med of my Nedbank Greenbacks and no one at Nedbank wants to take accountability. I lodged my query on 15 April 2021 with my private banker, who then took up the matter with the dispute and ***** departments within. To my disgust, no one is taking accountability and I'm being sent from pillar to post. The least said about Lebo from Card Disputes the better. It is shocking to say the least, that 3 months later my ***** complaint has still not been resolved. I receive no communication from the bank (Nedbank The Glen) except when I send follow up emails and demand feedback. I thought having a private banker makes life easier and such issues seamless. Boy was I wrong. It is clear I am not being taken seriously by Nedbank The Glen, OR someone internally is being protected for the *****. I suspect the latter. One of their clients out there is busy enjoying Netflix paid for from my Greenbacks Cash each and every month. The transaction goes off on my account on the 21st of every month for an amount of -GB 6083. In addition, there are other small amounts which were swiped for at various stores from my Greenbacks. Mind you, my Greenbacks card expired in November 2020 and my new card is still at Nedbank The Glen. I will not accept this shoddy treatment and will be reporting this ***** to the Banking Ombudsman. The public needs to know the extent of ***** happening at these so called big banking institutions. Customers check your statements and transactions regularly, you will be shocked at what you find.