1 reviews | Active since Jan 2013
Nedbank Greenbacks continually fails and zero customer service response
<p>This has to be the worst banking experience you can get. Nedbank pushes their Greenbacks product and continually advertises it, but when you use it you get an error.</p> <p>Once again - error on "add to cart". This is not the first time, it happens continually. </p> <p>When (if) you can get someone to help support they say things lke "it's a new products we are still working on" when the product has been up for over 2 years.... Tell the truth please.</p> <p>Furthermore, they mix up diferent accounts and are completely unable (or unwilling?) to give a statement of transactions or even to respond to queries as to the staus of my accounts.</p> <p>I have had queries open for MONTHS and escalated via different avenues but the Greenbacks team do not respond.</p> <p>Nedbank I wisj I could give you negative stars - this is worse than terrible.</p>
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
