Nedbank Greenbacks cannot be redeemed for card and linkage fees

I have had a Nedbank credit card for a few years. I have been using greenbacks earned when using the card in order to redeem card and linkage fees every month. This was done using the Greenbacks website with no issue.

A few months ago, the website stopped working, with a message that something new was coming. I could not redeem the greenbacks as was previously the case. To date, the Greenbacks website still does not work, meaning that I cannot use greenbacks for card- and linkage fees.

I have contacted the Nedbank support centre for assistance, they have advised that I install the Money app on my phone in order to perform this function. I have done so, and the app displays the greenbacks balance, as well as the transactions on the card, etc. However, when I attempt to redeem for card and linkage fees, it complains that I do not have a qualifying product!!

I have raised this on multiple occasions, but I go from call centre, to support for the Money app, and no-one seems to be clear on how to resolve this.

In the meanwhile I'm paying for card- and linkage fees every month...

Can someone from Nedbank please indicate the following: - when will the Greenbacks website be up and running again? - why does the Money app not allow me to redeem greenbacks when I am clearly earning them, and have a positive balance? - why does no-one seem to know what the issue is, and how and when it will be resolved?