Nedbank Greenbacks

Once again I have to resort to Hellopeter to hopefully get some service/answers from Nedbank. This time I am not receiving Greenbacks points despite swiping for over R100 000 on my card for February alone. If someone from Nedbank is going to respond here is the reference number I got from the Greenbacks call centre - ********** 2. Please follow up with them before contacting me.