AS
Alan S

1 reviews | Active since Feb 2019

01 Feb 2019, 18:28

Nedbank Greenback Site Inaccessible

I have not been able to access the Nedbank Greenbacks program . I registered a complaint on the 2nd of December 2018 and to date have had five different people respond to my problem only to give up after a few days.

I have been assured on countless occasions that the glitch will be repaired, only for the problem to be ignored and forgotten about.

I must have sent 30 odd emails over the last month and still i cannot access the site.

I have spent a substantial amount over the years, but that is all about to stop very soon!!

My next contact will be to the Banking Ombudsman!!

0
Replies (3)
Nedbank
Nedbank's reply02 Feb 2019, 11:47
Official
Dear Alan Simm, 

We note your frustration with the fact that your complaint has still not been resolved.  One of our resolution managers will contact you shortly to help resolve your complaint.
 Kind regards
Client Experience Team
AS
Alan S's update12 Apr 2019, 04:48
Reviewer Update
Finally resolved with an acceptable outcome.
Nedbank
Nedbank's reply12 Apr 2019, 07:50
Official
Thank you for the feedback.

Kind regards
Client Experience Team