NEDBANK Greater Edendale Mall Branch (Pietermaritzburg,KZN)

Hello Peter, please help me get my bank card that was swallowed by the NEDBANK ATM at the NEDBANK Greater Edendale Mall in Pietermaritzburg KZN.

So this is what happened, On Saturday the 12th of September 2020 I used the Nedbank ATM to withdraw money with my Chinese ICBC bank card that has Union pay logo. When I got to the machine, my card was swallowed by the ATM, I than tried to go to inside the bank, but could'nt since the security told me that I will have to join the long que in order to get into the bank and speak to a consultant about my problem, mind you the bank was clossing in like 15 minutes.

I then decided to call Nedbank and it went through their call center where I was assisted by a nice gentlem and he assured me that I will get my card retrieved from the machine, he then gave me this ref number ***8 after he requested the ATM number that swallowed my card (ATM No: s572). He told me that I will only recieve a call on monday the 14th of September 2020 from the Great Edendale Mall Branch, of which I did not until I called and they returned my call.

Just after 12 pm 14 September 2020, I spoke with a Nedbank employee (who is an Indian lady) from the Great Edendale Mall, who asked me if I bank with Nedbank, my response was no, she than said they can not issue back my ICBC card since I am not their customer, they will have to destroy it.

Please help get my card back, my whole salary from my job is in that card, my employer pays my salary in that card. If they destroy it and really end up not recieving back my card that means I will not be able to use my money since I do not have my card and that I will have to wait until I get back to China so I can get a new card to access my money.