Nedbank Good PRO

I recently paid my credit card on time as normal, but then saw a huge finance charge for R930 on my next statement. I queried it and they said it was for late payment. Eventually we worked out that in fact I had short paid by R36 and as per their rules they charge interest on the full amount. I was not happy with that and the we discovered I had in fact switched the last two numbers and instead of 62 and paid 26. After much discussion they said they would review and charge 50%. Well today I got an sms saying the review had been closed and they had in fact reversed the whole amount. Well done Nedbank that's what I call good PRO. Genuine mistake corrected without any fuss.