NEDBANK GONE BAD!

Nedbank did 4 debits at once, i called the contact centre and toll free lines, i was kept being passed around to agent after agent, they said I must go to their legal department who I was never able to get a hold off, the last agent said he sent a request to reverse 2 of those debits he promised it would take 3 days, we almost at a week now and iVe not even got any response! NEDBANK now doesnt respond to my mails and i chatted on the money app to an agent (Faeeza) who could not assist me with anything other than provide me with a number that I already know and have called, I mean really is this how NEDBANK treats customers? Are the call centre employees catching a 'jol' or working? Terrible service!!!!