Nedbank going backwards fast. Incapable, false advertising, lying.

What a shame to be have been banking with Nedbank for the past 20 years to be told on the phone today after almost 20mins being sent from one person to another that there is nothing they can say to me. The team leaders can't even talk to you on the phone, the consultant has to relay what the team leader says. I use the money app select instant pay and that option doesn't work. The call center keep saying there is nothing they can do. The instant pay option is a 3 to 4 business day option? Come on. How backwards is Nedbank? Such a pity to get this kind of service after being a loyal customer for over 20 years. I would recommend Nedbank should attend a training program by Capitec to see how it should be done. Why lie and advertise something you can't do and don't understand?