LS
Loretta S
1 reviews | Active since Nov 2010
19 Aug 2019, 17:54
Nedbank Go Banking's erroneous bank charges
I have a Go Banking account with Nedbank which I have had for around 15 years. If you maintain a minimum balance of R5 000 in your account, many bank fees are waived. However, something went wrong with Nedbank's system because fees for every transaction were erroneously charged in July 2019 for both me and my husband. It appears that the system was then corrected in August 2019 but the overcharging in July 2019 still remains on our accounts.
I have sent numerous emails for the bank fees to be reversed but have still not had success in getting my money back. My husband also sent an email to query this but never received a response.
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Replies (2)LS
Loretta S's updateReviewer Update
22 Aug 2019, 13:55I've not heard a word from Nedbank and they're ignoring my emails to client services as well. Nedbank's unwillingness to resolve this matter is apparent.
LS
Loretta S's update22 Aug 2019, 13:55
Reviewer Update
I've not heard a word from Nedbank and they're ignoring my emails to client services as well. Nedbank's unwillingness to resolve this matter is apparent.
LS
Loretta S's updateReviewer Update
10 Sept 2019, 09:26Just to confirm that my query was resolved and I did finally receive the overcharged bank fees from Nedbank.
LS
Loretta S's update10 Sept 2019, 09:26
Reviewer Update
Just to confirm that my query was resolved and I did finally receive the overcharged bank fees from Nedbank.