1 reviews | Active since Aug 2011
Nedbank global unprofessional and tardy.
<p>Nedbank. This is pr ably been going on for a year now.</p> <p>I phone to exchange incoming funds. And I get no help at all.</p> <p>I hear a consultant will phone me back and this obviously only happens when it suits them. So now I have to sit by my phone because God forbid I miss that call. Then I will get anoter call maybe next week when it suits you.</p> <p> </p> <p>Why can't I just phone in and exchange my funds like I do at other banks.</p> <p>I am a private bank member and this is how I get treated.</p> <p> </p> <p>Thanks nedbank. Can always count on you to make life hard.</p> <p> </p>
Dear Joe
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Joe
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
I emailed you back at ********** za already. Please reply as soon as possible. I can't wait forever by my phone to get a call. I need my funds credited asap.
I emailed you back at ********** za already. Please reply as soon as possible. I can't wait forever by my phone to get a call. I need my funds credited asap.
Thank you.
An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Thank you.
An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Thanks. And don't forget to give me a number where I can phone to get business done without hearing that I will get a call back in 24 to 48 hours. I rather go to standard banks where things happen immediately . I'm not going through this nonsense again.
When the rand is unstable and you guys can make a extra cut off the top of incoming funds by delaying transfers to clients who need their funds you have no problem with it.
Thanks. And don't forget to give me a number where I can phone to get business done without hearing that I will get a call back in 24 to 48 hours. I rather go to standard banks where things happen immediately . I'm not going through this nonsense again.
When the rand is unstable and you guys can make a extra cut off the top of incoming funds by delaying transfers to clients who need their funds you have no problem with it.
Noted.
Kind regards
Client Experience Team
Noted.
Kind regards
Client Experience Team
I have spoken to Kelly at private bank.
She said I should give you this reference number to help you move things along
1- ********** 481
I have spoken to Kelly at private bank.
She said I should give you this reference number to help you move things along
1- ********** 481
Hi guys. Me again. Are you ready to help me again this month? Issue is still the same ad nedbank....
Please reply ...
Hi guys. Me again. Are you ready to help me again this month? Issue is still the same ad nedbank....
Please reply ...
Dear Joe
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Joe
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Thank you very much. They phoned
Thank you very much. They phoned