Nedbank Global Sit on Client's funds

For several months it has been impossible for Nedbank Global to follow their own procedures and contact their clients within 24 hours of the receipt of funds. It is becoming impossible to talk to anyone other than a call centre, all that happens is that one is fobbed off while they sit with your funds doing whatever bankers do - which is not in the client's best interest, that is for sure. Both my wife and i have now been waiting for a trader to phone us for now over 3 hours. Last month I spoke to the \Manager of incoming funds"- this month that person no longer exists! Someone has **** to me. My Nedbank personal banker whom i have now turned to in desperation cannot even get hold of Nedbank Global nor find out the name of a Senior Manager with whom complaints can be dealt with.<br> <br> Nedbank is obviously totally incompetant - across the board. Solution? Change bank? """