Nedbank global payments UNRELIABLE

On 2 November 2023, I made an international payment. Despite the passing of one month, the payment did not reflect at the destination. I was told by Nedbank that the money would be refunded into my account. It has been 14 days and I have not received the money. Nedbank global payments department are completely inefficient, slow in response and careless. It is shocking that a registered bank, that markets itself to be able to make international payments, is this inefficient.