Nedbank Global Division/ITT division: uninformed, uninterested.

I have been a client of Nedbank for 11 years yet the service I have received from the global division/ITT division on the phone and via email in the last 3 months is shocking. Staff are uninformed, contradictory, uninterested and cannot adhere to any time frames. Nedbank has not adhered to their own SLA's and I have not received an acknowledgment let alone a response, in more than 48 hours from the relationship manager. Staff have also not even responded to my email requesting a response as per the SLA. I have received the worst service, my time and efforts have been wasted and thus, I am here to advise all who need to do anything regarding this specific division to not go to, call, or email Nedbank, as you will probably not receive help in a timeous or consistent manner.