Nedbank Glitch

I had a terrible experience using the mobile app. There was a glitch in the app while i was doing a transfer and my money was transferred into a 32 day account instead of my normal account. This all happened because the screen froze in the app and i minimized it and when i went back into the app it said it was transfered into a 32 day. This money was supposed to be for my debit orders and carry me through till January.

When it happened i called customer care who said i was to call this morning, i then called this morning and they said i needed to go into the bank. I went to two branches who both told me they can do nothing about it so now i sit without my money until 32 days? I think its poor that i have to suffer a glitch in your system. I will now probably have to pay for debit orders that cant go through as well and its not my fault.