Nedbank Glen Acres Branch poor poor service

My husband has a business account at Nedbank. On the 28/03/2018 I went to FICA the account (I have signing powers on the account). Sat waiting for more than an hour and when I got to the counter I was told that I was in the wrong line. The lady at the front desk did not even ask if it was for business or personal account. Then I was told that I am not allowed to FICA the account also. So I wasted my time... The next day my husband and I went together to the bank as by this time the account was frozen. Did everything that was required assisted by the business banker. We paid the salaries out of my husbands personal account and was promised that the account will be opened in two working days. The account was open again on the 03/04/2018 and the very next day it was FROZEN AGAIN..... Needless to say, no suppliers could be paid etc. The service received at the Glen Acres branch is terrible as we are still battling to get the account unfrozen. The business can't access its own money.....ridiculous. We are fed up with calling and calling with no assistance whatsoever.