Nedbank give me my money so i can leave your bank

I opened an investment account with Nedbank last year in July. The lady who was assisting me then said i needed to open a pay as you use account in order for me to be able to transfer money into the investment account. Despite my asking why i needed it when i could just deposit directly, she said it was best i open an account, and so i did.

I do not use this account, i made a deposit into it so that the monthly charges could withdraw without my needing to look after it. A few months ago i checked my account an it was overdrawn by about R300. I called to check and they said it was an IRB or NRB subscription, which i did not subscribe to. I asked them to remove this subscription as i did not want it nor did i apply for it. The call center agent who assisted me assured me it would be fixed and i assumed it was. Until i started getting sms's that were threats about how i owed Nedbank money and that they would hand it over to attorneys because they want their R630. I went to the Branch in Bellville in July this year and i was assisted by Edwill who assured me that they would reverse the funds and ensure that this whole issue is fixed.

For the past 2 months i have been getting threats over sms and calls that a sheriff will visit my office and tell my employer about my debt and so on. This whole time i have been explaining that i did not take out this subscription, i did not even have an account for it to begin with. Edwill saw this when i went into the branch. He agreed that it must have been a mistake on their part. But i am now being made to feel like the person who owes them money.

To make matters worse, i have no access to the account anymore, and any time i try to cancel the investment account, it refuses.

I sent an email to the customer complaints like and received no assistance at all. I am going to involve my own lawyers and Nedbank will explain how i randomly signed up for something that was not even appearing on my own internet banking. I am sick and tired of having to take time off to go to Nedbank only to receive no help. Even one of their own people said they were merely dragging this so the amount will increase and i will be forced to pay.

Nedbank give me my money and let me invest in another bank because you have been a terrible bank to deal with. All for an account that i do not even use.