Nedbank Gezina service

A few weeks back I went to Nedbank Gezina, only 2 consultants serving all customers, and one consultant was busy with the same client for more than half an hour so the waiting period per client took ages. This morning went to the same branch again around 9:10. After waiting around 20 minutes 2 consultants left for tea. When I asked the gloor manager why both left and or why they don’t take turns she responded with “thats the way we do it”. Very frustrating to be treated like this after being a very loyal customer for years.