NEDBANK GETS WORSE WITH COMMUNICATION

Received a home loan statement today from nedbank. Its dated 4th August and reflects an increase of my monthly installment. I immediately phoned their call centre and an agent just could not fathom what was happening. After spending 15 minutes waiting he left me hanging so call terminated. This bank must explain the reasons for unilaterally increasing my installment and I have just a few months to free the account. This is poor service but I never expect better from Nedbank.